0345 825 2525

Bookings and payments are primarily taken via our online booking system.

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Seasonal pitches and storage enquiries can be dealt with via email at info@lowgreenlands.co.uk or by phone on 0345 825 2525 or 07748 433 893.

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Our online bookings policy can be accessed below.  Wider park rules, terms & conditions and policies can be accessed at the bottom of each website page.

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Online Bookings

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• Bookings and payments are primarily taken online via our variety of website booking channels and systems in full at the point of booking.  We will only consider non online booking for seasonal touring caravan pitches, secure storage or in situations where online booking is not an option i.e. where an individual does not have access to a mobile device, PC or tablet or is restricted from doing so due to a disability.  Once your booking has been accepted, we will issue confirmation.  The booking is not complete until the booking confirmation is issued.  Without booking confirmation you will not be entitled to stay on the park.

 

• You will be notified of the fee payable at the time of booking.  This will include VAT at the prevailing rate where applicable.

 

• Prices advertised in any brochure and/or on our website or other booking channels are applicable and deemed correct at the point of booking.

 

• Payment in full is required when submitting an on-line booking via our website <60 days before arrival. Payment terms may differ where booking through an alternative channel.  Credit card details are required in relation to a security deposit of £99 per booking for our luxury glamping pods and £1,500 for our luxury house.  Assuming no damage is caused, card details are released within 7 days from departure.

 

• Once we have received your payment your booking is confirmed and our agreement is a legal contract. In the event of cancellation, for any reason, in line with our cancellation policy, your payment may not be refundable and is not transferable.

 

• Security and access may be controlled via a code operated or AMPR (vehicle registration plate recognition) entry gate/barrier and remotely monitored via CCTV for the protection of our guests, visitors and staff.  It is therefore essential you supply correct vehicle registration plate details to avoid potential access issues.  Where access is via a code operated entry gate/barrier, you will receive your entry code to access the site at the booking confirmation stage.

 

• In submitting a booking request you warrant that you have the authority of all persons in your party to book on their behalf.  You accept these terms and conditions and agree that you will indemnify Low Greenlands Holiday Park against all loss or damages arising directly or indirectly from any act by yourself or any person or animal in your party.

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The basic price of your caravan or motor home booking entitles you to:

 

• 10 amp electrical supply.

• Parking for one car and one caravan or trailer tent or motor home.

 

The following incur a supplement charge for caravan, motorhome or camping pods:

 

• Additional children (2-16 years).

• Additional adults (over 16).

• Dogs.

• Pup tent, gazebo or awning.

• Visitors.

• Extra car.

• New Year supplement.

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The price of your luxury glamping pod booking entitles you to:

 

• Hire of a luxury pod with - under floor heating, Wifi, seating area, sofa/double sofabed, kitchenette with fridge, induction hob, toaster, kettle, combi oven/microwave, double bed, storage, bathroom (shower, toilet, sink), TV with Freeview & Netflix, LED lighting.

• Linen pack – bed sheet, duvets, pillows and towels.

• Parking for one car.

 

The price of your luxury house booking entitles you to:

 

• Hire of our luxury house with - 4 bedrooms (1- master suite with king size bed, walk in wardrobe, bathroom. 2 - double bedroom with shower room. 3&4 - twin bedrooms with separate bathroom), 3 bathrooms, under floor heating in 2 bathrooms, central heating throughout the house, Wifi, seating areas, dining area with sofas, kitchen & breakfast bar with fridge, gas hob, toaster, kettle, oven, microwave, storage, large garden & outside seating areas, hot tub, 3 TV's with Freeview & Netflix.

• Linen pack – bed sheet, duvets, pillows and towels.

• Parking for 3-4 cars.

• Electric vehicle charging (untethered).

 

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The following items are charged per stay for luxury glamping pods and our luxury house:

 

• Welcome packs (food/drink) – breakfast, lunch meals, BBQ.

 

• You must be over 18 year of age to make a booking and to stay on site without an accompanying adult. We cater primarily for couples and families and reserve the right not to accept a booking or bookings for groups of more than 2 people.

 

• Please contact us on 0345 825 2525 or complete our enquiry form via our website contact page to discuss group or events bookings for parties such as single sex groups of 3 people or more, groups of singles, schools, universities, Scouts/Girl Guides, Duke of Edinburgh or other similar groups.

 

• Pitches are allocated on booking. If you require multiple pitches, and do not book all the pitches at once, your pitches may not be together.

 

• Caravan & motor home pitches are available from 14:00 – daylight hours up to 21:00 of the day of arrival and must be vacated by 12:00 on the day of departure.  If you wish to arrive or depart outside these times, please contact the office.

 

• Glamping pods are available from 14:00 – daylight hours up to 21:00 of the day of arrival and must be vacated by 10:00 on the day of departure.  If you wish to arrive or depart outside these times, please contact the office.

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• Our luxury house is available from 15:00 – daylight hours up to 21:00 of the day of arrival and must be vacated by 10:00 on the day of departure.  If you wish to arrive or depart outside these times, please contact the office.

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• Glamping pod images shown in brochures or on our website are examples and the pod you are allocated may differ in terms of design, look, internal layout., which when booking you will have accepted. Low Greenlands Holiday Park will not be liable nor will we provide a refund where such a request is made due to such an issue, outside our standard cancellation policy.

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• Disposable BBQs are allowed outside your pod/caravan/motorhome.  Other types of BBQs, firepits, fires are not permitted.

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• You must bring all items required for your caravan/motorhome pitch hire stay – electrical cable up to 10m long, chemical toilet and waste containers along with any tools required to service your caravan/motorhome.

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• If you have an over-sized large caravan, motor home or campervan you must tell us at the time of booking. If you fail to advise us we cannot guarantee that your pitch will be of adequate size.

 

• We will endeavour to ensure all services and facilities connected with the site, which may be affected by seasonality are available to you during your stay.  Low Greenlands Holiday Park will not accept liability for any services, facilities, attractions or park features that are not available due to circumstances beyond our control and you will not be entitled to a refund.

 

• If you wish to cancel a booking you must notify us in writing by either e-mail to info@lowgreenlands.co.uk or regular mail quoting your booking reference number, primary booking persons full name, date of booking, date of stay, amount paid. If we receive your request and you cancel more than 14 days before the start date of your holiday, you will forfeit an administration charge of £20 per booking and the balance will be refunded.  If you cancel 14 days or less before your arrival date no monies are refundable. Please note this is our standard refund policy for bookings made via our website and policy terms may differ where booking directly through any online travel agent, where the relevant cancellation policy specific to that online travel agent will apply.

 

• We must be advised of any changes to your booking, especially the number of people staying BEFORE your arrival. Our maximum pitch occupancy is 2 couples OR 1 family (i.e. 2 adults & their children). We cannot guarantee pitch availability if you check-in with additional guests that you have not previously advised us about.

 

• Any guest who is unable to make payment online or by contacting us in advance regarding non online bookings and payment will not be permitted to pitch or stay.

 

• If you have not made a booking online or via contacting us checked-in within 24 hours of your arrival time (i.e. 12 noon on your arrival day) and we have not heard from you we reserve the right to cancel your booking and re-let your pitch. 

 

• If, after check-in you decide to cut your holiday short, for any reason, and leave before your departure date no monies will be refundable.

 

 

For the above reasons we strongly recommend that you take out holiday insurance.

 

We would only cancel your holiday if your pitch/accommodation was unavailable for reasons beyond our control. In such an instance we would refund any payment made. Our liability would not extend beyond this refund.

 

It is your responsibility to keep your possessions safe and secure whilst staying at Low Greenlands™ Holiday Park.

 

We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment.

 

Park gates/pedestrian access is deemed closed between 11.30pm and 6.30am. If you need access between these times then prior arrangements must be made with the office. In the event of emergency the emergency services can gain access.

 

Facilities vary according to the time of season. If you stay with us during low season, especially during the week, please expect that not all facilities will be available. If you have particular needs please check with us before your book. 

 

Our electric hook-ups are circa 10 amp. They are not designed for domestic kettles, heaters etc.

 

Using a domestic heater alone on the lowest setting can use up to 12 amps. Overloading the hook-up can trip out not only your own connection but the whole circuit and other guests. 

 

 

Security & Site Office

 

Low Greenlands™ Holiday Park may operate without an onsite warden from time to time and does not have a site office.  Therefore communication and support is provided either via email, phone, Facetime/Whatsapp video call for general enquiries or on call warden visits where required and in the event of an emergency.  Senior management are available 24/7 for customer care/relations and wider matters.

 

Security and access may be controlled via a code operated or AMPR (vehicle registration plate recognition) entry gate/barrier and remotely monitored via CCTV for the protection of our guests, visitors and staff.  It is therefore essential you supply correct vehicle registration plate details to avoid potential access issues.  Where access is via a code operated entry gate/barrier, you will receive your entry code to access the site at the booking confirmation stage.